- The Mall Blackburn

Ramsdens

Part Time

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
Ensure personal presentation standards are met and uniform is kept clean and in good condition
Actively participate in branch promotions
Report all customer complaints to Branch Manager
Keep up to date with Branch emails during shift
Participate in branch training activities to ensure existing and new products are fully understood
Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

Pay: £12.00 per hour (plus bonus) increasing to £12.30 per hour once competencies assessed

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Team Work	Be able to demonstrate how you have made a contribution to a successful team	Have previous experience of working in a small team Show willingness to help and support team goals
Time Management	Be able to demonstrate how you have managed your own priorities in a work situation	Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability	Previous experience of selling within a retail or Financial Services environment	Able to work to targets and follow agreed negotiation techniques
Customer Focus	Have previous face-to-face customer experience Can clearly articulate your opinion of excellent customer service	Show an understanding of the practical meaning of ‘the customer always comes first’
Communication	Have good listening skills Be able to solve basic customer and colleague communication issues	Can take instruction and communicate confidently with colleagues and customers
PC Skills	Have knowledge of menu driven computer systems	Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility		Be fully prepared to work additional hours at short notice in other branches

How to apply

Website: https://www.ramsdensforcash.co.uk/careers/

Email: recruitment@ramsdensfinancial.co.uk

The above vacancies are advertised on behalf of the individual employer. Please contact the company concerned for information about their policies on equal opportunities and other areas of employment.

Ramsdens

Part Time

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